Complain to us
Use the contact page. Tell us what happened, when, which page or company was involved, and what outcome you want. Include dates and any messages you have.
- We acknowledge itWe aim to confirm that we have your complaint within three business days.
- We look into itIf it concerns a remodeling company we referred, we send it to the company and ask for a written response.
- We reply in writingWe aim to send our response within fifteen business days and to say what we found and what we will do.
If your complaint is about a remodeler
We are not a party to the contract between you and a remodeling company, and we cannot decide a dispute over its work, price or schedule. Connecticut’s Department of Consumer Protection (DCP) handles complaints about home improvement contractors. Its consumer guidance asks you to send its complaint form with copies of your contract, receipts and permits to [email protected]. You can check a contractor’s registration and trade licenses through DCP’s license lookup.
DCP also administers the Home Improvement Guaranty Fund, which may provide help to a homeowner who has a court judgment against a contractor who cannot pay. Ask DCP whether your case qualifies. Our guide to checking a remodeler explains what to look for before you sign.
Privacy complaints
If you are unhappy with how we handled your information, use the same route and say so. We will tell you what we hold, correct or delete it where we can, and stop contacting you if you ask. See the privacy policy.
What we cannot do
We cannot order a contractor to finish work, refund money a contractor holds, or give legal advice. We can tell you what we know about a referral, pass your complaint on and stop sending your details to any company you are unhappy with.